Shipment Tracking

Branded Shipment Tracking Software

Give every customer a real-time, branded tracking experience with proactive SMS, WhatsApp, and email updates — reducing support tickets and turning tracking into a repeat-purchase channel.

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67.8%

Tracking page CTR

89.2%

SMS open rate

Real-time

Status across all couriers

Branded shipment tracking is a real-time, self-hosted order-status page that replaces the courier's generic tracking link with your own branded experience — showing live delivery status while proactively notifying customers by SMS, WhatsApp, and email at every milestone, which reduces support tickets and creates a repeat-purchase touchpoint.

How it works

1

Order synced

A new order syncs into Parcelmind from your store or channel automatically.

2

Courier webhook received

Live status updates are pulled from the courier at every shipment milestone.

3

Tracking page updates

Your branded tracking page reflects the latest delivery status instantly.

4

Customer notified

SMS, WhatsApp, and email notifications go out automatically at each milestone.

What you get

Fully branded page

Your logo, colors, and custom content on a tracking page hosted on your own domain.

Multi-channel notifications

Automated SMS, WhatsApp, and email updates at every delivery milestone.

Cross-sell & upsell space

Product recommendation widgets and promo banners on the most-visited post-purchase page.

Multi-language support

Serve tracking content in the language your customers actually read.

Branded tracking vs. generic courier tracking

CapabilityBranded tracking (Parcelmind)Generic courier page
Your branding & domain
Product recommendations
SMS + WhatsApp + email alerts
Works across all couriers, one page
Reduces "where is my order" tickets

Why it matters for your business

67.8%

Average tracking page CTR

Customers actively engage with branded tracking pages instead of ignoring a plain status email.

89.2%

SMS open rate

Delivery SMS updates are read almost immediately, keeping customers informed without a support ticket.

Fewer WISMO

Proactive over reactive

Customers get answers before they ask, freeing your support team to handle real issues.

Related solutions

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Shipment Tracking — FAQs

Everything you need to know

A branded tracking page is a real-time order-status page hosted on your own domain, styled with your logo, colors, and content — instead of sending customers to the courier's generic tracking site. It shows live delivery status and can include product recommendations, offers, and support links.

Most "Where is my order" (WISMO) tickets happen because customers can't find clear status updates. Proactive SMS, WhatsApp, and email notifications at each shipment milestone — pickup, in transit, out for delivery — answer the question before the customer has to ask, cutting support volume significantly.

Yes. You can add your logo, brand colors, custom banners, product recommendations, and promotional content to the tracking page. It is fully mobile-responsive and can be configured to match your storefront design.

Parcelmind supports SMS, WhatsApp, and email notifications at every shipment milestone, configurable per customer preference or by default for all orders.

Yes. Tracking pulls live status from every courier connected to your Parcelmind account through a single unified feed, so customers see consistent tracking regardless of which courier fulfilled the order.

Yes. Tracking pages support product recommendation widgets and promotional banners, turning a routine status check into a cross-sell and upsell opportunity — a page nearly every customer visits multiple times per order.

Yes, Parcelmind provides a REST API and webhooks so you can build a fully custom tracking experience inside your own app or website if you need more control than the hosted branded page.

Yes, Parcelmind provides a REST API for shipment tracking. The Shipment Tracking API enables you to retrieve real-time shipment status, tracking events, estimated delivery updates, and delivery milestones. Refer to the Parcelmind API documentation for endpoint details, authentication, request and response formats, and integration guidelines. For additional assistance, contact the Parcelmind support team.

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