Last updated: [DATE]
1. Introduction
This Privacy Policy explains how Parcelmind ("we", "us", "our") collects, uses, discloses, and protects information when you use our website and shipping automation platform, and when your customers interact with services we provide on your behalf (such as tracking pages and delivery notifications).
2. Information we collect
- Account information: name, email, phone number, business details you provide when signing up.
- Order and shipment data: customer names, delivery addresses, phone numbers, order values, and courier tracking data processed on your behalf.
- Usage data: log data, device information, and analytics collected when you use our dashboard or website.
3. How we use information
- To provide, operate, and maintain the Parcelmind platform, including order syncing, courier allocation, tracking, and notifications.
- To communicate with you about your account, updates, and support requests.
- To improve our services, including the RTO Score Predictor and other data-driven features.
- To comply with legal obligations.
4. Data sharing & third parties
We share order and shipment data with the courier partners you connect to your account, and with communication providers (SMS/WhatsApp/email) needed to deliver customer notifications. We do not sell personal data to third parties.
5. Data retention
We retain account and shipment data for as long as necessary to provide our services and to comply with legal, tax, and regulatory obligations. [Specify exact retention periods for your business.]
6. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your data. Contact us at hello@parcelmind.com to exercise these rights.
7. Cookies
Our website uses cookies as described in our Cookie Policy.
8. Security
We implement industry-standard technical and organizational measures — including encryption in transit and at rest and role-based access control — to protect data against unauthorized access, loss, or misuse.
9. Children's privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website or by email.
11. Contact us
Questions about this policy can be sent to hello@parcelmind.com or Parcelmind, DLF Cyber City, Gurugram, Haryana 122002, India.