Last updated: [DATE]
1. Acceptance of terms
By creating an account or using the Parcelmind platform, you agree to be bound by these Terms and Conditions. If you do not agree, do not use our services.
2. Description of service
Parcelmind provides a shipping automation platform that connects your store to courier partners for label generation, tracking, NDR automation, RTO prediction, and related logistics workflows.
3. Account registration
You must provide accurate information when creating an account and are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
4. Acceptable use
You agree not to use Parcelmind for unlawful purposes, to ship prohibited or restricted goods in violation of courier policies, or to interfere with the security or availability of our platform.
5. Fees and payment
Fees are billed according to your selected plan as described on our Pricing page. [Specify billing cycle, payment terms, and refund policy.]
6. Courier relationships
You are responsible for maintaining valid agreements with the courier partners connected to your account. Parcelmind orchestrates booking, tracking, and automation on top of your existing courier contracts and is not a party to those contracts.
7. Intellectual property
All software, branding, and content provided as part of the Parcelmind platform remain our property. You retain ownership of your own store data and content.
8. Service availability
We aim to maintain high platform availability but do not guarantee uninterrupted service. [Specify uptime SLA if applicable to your plan tiers.]
9. Limitation of liability
To the maximum extent permitted by law, Parcelmind is not liable for indirect, incidental, or consequential damages arising from use of the platform, including delays or failures caused by third-party couriers. [Have counsel confirm liability caps for your jurisdiction.]
10. Termination
Either party may terminate the agreement as described in your plan terms. We may suspend or terminate accounts that violate these Terms.
11. Governing law
These Terms are governed by the laws of [jurisdiction]. [Confirm with legal counsel.]
12. Changes to terms
We may update these Terms from time to time. Continued use of the platform after changes constitutes acceptance of the updated Terms.
13. Contact us
Questions about these Terms can be sent to hello@parcelmind.com.